Terms of Reference (ToR) of Psycho-social Worker

Background

Job Description

The purpose of this post/position is to provide overall management and coordination of the One Stop Centre, psychosocial support and counselling to individuals and/or groups of individuals affected by violence and SGBV. The psycho-social worker shall be responsible for providing counselling services as appropriate, case management and preparing discharge plans as well as referring and accompanying clients to other resources and services where needed.

Duties and Responsibilities

Centre Coordination

• Support the management of GBV hotline.
• Prepare and submit monthly reports as required, including information related to survivor non-identifying data, treatment provided, follow-up visits, referrals to other service providers and awareness activities conducted, etc., as provided.
• Liaise with the hospital administration on medical service provision for survivors.

GBV Case Management

• Provide age-appropriate support and care focused on the survivor-centred case management approach, including counselling and case management.
• Provide assessment and counselling at both individual and group level as the situation demands.
• Ensure all work with SGBV survivors is confidential and that ethical practices are observed.
• Document client data accurately in the intake forms and ensure they are under lock and key.
• Participate in the development of case management monitoring tools and systems and ensure that all staff required to use them are trained in the correct way of handling the systems.
• Participate in the preparation of accurate reports for all psycho-social related activities.
• Recommend referrals as appropriate.

Coordination and Networking

Work with service providers and community stakeholders to develop and strengthen referral networks and monitor the implementation of the referral pathway to improve survivors’ access to confidential, safe GBV services in a timely manner to meet their needs.

Monitor how the GBV referral pathway is working through making direct follow-ups with other organizations that are providing services to survivors and participate in agency meetings.

• Recommend steps to take to address cases.

Work in close collaboration with the Community Liaison to ensure ongoing needs of at-risk groups, women and girls are being met in prevention-related activities, and advise the GBV Outreach Officer on programming areas that require targeted interventions and campaigns based on trends.

In collaboration with other partners, design psychosocial interventions within the IDPs and host community focusing on the psychosocial needs of adults, youth and children.

Participate in conducting trainings for partners on relevant organizational development areas and support peer learning.

Competencies Core Values

• Respect for Diversity
• Integrity
• Professionalism

Functional Competencies

• Knowledge in Women, Peace, and Security.
• Proven ability to advocate and provide policy, substantive and strategic advice in SGBV.
• Ability to develop and maintain strong leadership.
• Ability to synthesize program performance data and produce analytical reports to inform management and strategic decision-making.
• Excellent analytical and communication skills required.
• Strong knowledge of UN programme management systems.

Minimum Qualifications and Experience

• Graduate degree in Social Sciences with a relevant field.
• At least 2 years working experience in social counselling.
• Experience working with survivors of violence, in-depth knowledge on GBV and ability to demonstrate understanding of a survivor-centred approach.
• Proven experience in working closely with children. Experience in case management is an added advantage. Ability to use a wide range of counselling methodologies.
• Good communication skills with fluency in written and spoken English and Somali (Maahaa and Maay).
• Ability to adapt to different cultures.
• Good IT skills including the use of Word and database software.

Skills Required

• BA or equivalent in Social Science, Social Work, Psychology, Counseling, Sexual Reproductive Health, Nursing or Gender related programs.
• 1 to 2 years of experience in SGBV case management including providing psychosocial counseling for survivors of Gender Based Violence.
• Background and understanding of adolescent reproductive sexual health and previous experience working with adolescents on Sexual Reproductive Health issues.
• Clear understanding of gender, abuse of power, and issues surrounding violence against women and girls.
• Ability to maintain confidentiality, medical ethics and respect for clients at all times.
• Experience in participatory techniques and community mobilization.
• Knowledge and ability to speak the language of the local community preferred.
• Experience working with SGBV case files providing regular documentation preferred.

Qualified persons with required skills and qualifications are invited to submit their cover letter and curriculum vitae with detailed work-related referees through info@mwhrd.sw.so . Please note only shortlisted candidates will be contacted. Deadline for the position is 27/09/2026.

MoWHRD is an Equal Opportunity Employer.